This guide provides an overview of how IMSURGE measures usage and how organization administrators can manage their subscription and billing details.

How Usage is Measured

IMSURGE’s billing model is based on your organization’s pipeline activity. The primary metric for usage is the number of successful pipeline executions.

  • Pipeline Execution: Each time a pipeline runs successfully and processes data, it counts as one execution.
  • Aborted Runs: Pipeline runs that are aborted (e.g., because no new data was available) do not count toward your usage.
  • Failed Runs: Failed executions are not billed.

This usage-based model ensures that you only pay for the value you receive when data is successfully moved from a source to a target.

Viewing Your Organization’s Usage

Org Admins can monitor their team’s activity from Settings → Usage.

The usage dashboard provides a detailed breakdown of:

  • The total number of pipeline executions over the current billing period.
  • Usage trends over time, allowing you to forecast costs and activity.
  • A list of the most active pipelines in your organization.

Monthly Usage Reports

Org Admins can also enable automated monthly usage reports for accounting and recordkeeping.

To configure monthly usage reports:

  1. Open Settings → General.
  2. Find the Monthly Usage Reports section.
  3. Enter the billing or accounting email address that should receive reports.
  4. Turn Automatic Monthly Usage Reports on.
  5. Save the settings.

When enabled, IMSURGE sends the report on the first day of each month after the previous billing cycle closes.

Each report email includes:

  • A short usage summary in the email body.
  • A PDF attachment with the full report, including account summaries and detailed pipeline usage.
  • A CSV attachment for teams that want to review or process the raw usage data in spreadsheets or other accounting tools.

Report scope depends on the organization type:

  • Servicer organizations receive a combined report that includes the servicer account and each managed organization.
  • Subsidiary and self-managed organizations receive a report for their own organization’s usage only.

Managing Your Subscription and Billing

Billing and payment information is managed through our secure payment processor, Stripe. From the Billing section (located within the Usage page), Org Admins can:

  • View your current subscription plan.
  • Update your payment method.
  • View and download past invoices.

As we continue to enhance our billing system, more detailed features will become available here.